Contact Us
Want to contact Casino Not On Gamstop? Use the site's own contact route for anything about our reviews, factual corrections, feedback or working with us. We are an independent research site. We are not a casino, and we can't see or change anyone's casino account.
Before you write, check the sections below. They show what we can help with, what to send us so we can answer quickly, and where to go for problems that only a casino, a regulator or a support charity can resolve.
What we can help with
- Corrections: a bonus term, payment method, limit or licence detail on matangimixtape.com that looks out of date or wrong.
- Review feedback: a question about how we rated an operator, or a suggestion for something our guides should cover.
- Broken pages or links: anything on the site that doesn't load or points to the wrong place.
- Business enquiries: partnership or listing questions. Commission or a commercial relationship does not buy a higher ranking, and we say so in our About Us page.
What we can't help with
We don't run any casino we cover, so we can't act on the following:
- Withdrawal delays, blocked payments or closed accounts.
- Bonus disputes or disagreements over wagering requirements.
- Identity verification or source-of-funds requests.
- Recovering money lost through gambling.
We also can't promise that a casino will pay out or reverse a decision, and we won't contact an operator on your behalf.
How to get a fast, useful reply
- Give the page address or the name of the article you are asking about.
- Say exactly what you think is wrong or unclear, and quote the wording if you can.
- Include a link to the casino's own terms page if you are reporting a changed bonus term. This helps us verify it.
- Tell us the date you saw the information. Offers and limits change often.
- Leave out passwords, full card numbers and identity documents. We never need them.
How we handle corrections
We separate three kinds of information: what we could confirm from official sources such as a casino's published terms or a regulator's register, what is casino advertising, and what we could not resolve. When you report an error, we check it against those sources, update the page if it holds up, and change the date shown at the top. Not every message gets a personal answer, but every factual report is read.
If you have a problem with a casino
Start with the casino's own support and keep records: screenshots, dates, transaction references and chat transcripts. Then use its formal complaints procedure. If it has one, the terms usually name an external dispute body. Check that body is real and that it will accept your case, because eligibility varies between operators and licences.
Operators not on GamStop are generally licensed outside Great Britain, so UK Gambling Commission protections and its complaints route may not apply to them. Our guide to non GamStop casinos explains what that means in practice. Our Terms and Conditions cover how you may use this site.
If gambling is causing you harm
If you're worried about your gambling, or someone else's, please talk to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133, and its details are also on the GamCare website. You can also use deposit limits, blocking software or self-exclusion. Our Responsible Gambling page explains these tools, including GAMSTOP for sites licensed in Great Britain.
This site is for adults aged 18 and over. Nothing here is a guarantee of winnings, and gambling shouldn't be treated as income or as a way to fix money problems.
Response times
We don't publish a fixed reply time. Simple corrections are usually quicker to act on than open-ended questions. If your issue is urgent because of a casino dispute or your own wellbeing, use the support routes above rather than waiting for us.